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Shipping policy
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SHIPPING POLICY
Sai&Crï (HOWEA 2022 SL) ships orders placed through saicri.com using FedEx. Sai&Crï reserves the right to select the FedEx service offering the best conditions for each order, depending on the destination, weight and characteristics of the shipment.
3.1 Shipping destinations
Sai&Crï ships to the following destinations:
• Spain: mainland Spain, the Balearic Islands and the Canary Islands.
• The rest of the European Union.
• The United States.
• Mexico.
3.2 Delivery times
Delivery times are estimates and are calculated in business days from order confirmation and preparation. Times may vary depending on product availability, the destination, FedEx operations and, for international shipments, customs clearance times.
Mainland Spain
Delivery within 24–48 hours (1–2 business days) after dispatch.
Balearic Islands
Delivery within 1–2 business days after dispatch. In non-urban areas, delivery may take one additional day.
Canary Islands
Delivery within 2–3 business days after dispatch. Delivery times may be affected by the customs procedures applicable to shipments to the Canary Islands.
European Union
Delivery within 1–3 business days to major European cities using FedEx express services, and within 2–5 business days for economy services or remote areas.
United States
Delivery within 1–5 business days using FedEx express services, subject to customs clearance.
Mexico
Delivery within 2–5 business days, subject to customs clearance.
Important note: The delivery times stated are estimates provided by the carrier and do not constitute a guaranteed delivery commitment. Sai&Crï is not responsible for possible delays arising from circumstances beyond its control, such as adverse weather conditions, carrier disruptions, strikes, customs procedures or any other force majeure event.
3.3 Shipping costs
Shipping costs are not included in the purchase prices and will be applied when the order is confirmed. Costs will vary depending on the delivery location and the characteristics of the order.
The exact shipping cost will be shown to the customer before completing the purchase, in the order summary, and will form part of the total amount shown in the confirmation.
3.4 Customs duties, taxes and customs procedures
For shipments outside the European Union (the United States and Mexico), the customer may be required to pay customs duties, import taxes, local VAT and other customs charges imposed by the relevant authorities in the destination country. These amounts are not included in the product price or shipping costs and are payable by the recipient.
Sai&Crï is not responsible for duties and taxes imposed by local customs authorities or for possible delays resulting from customs procedures.
3.5 Order tracking
Once the order has been dispatched, the customer will receive a confirmation email with the FedEx tracking number, allowing them to check the shipment’s status in real time through the FedEx website (fedex.com).
3.6 Delivery issues
If the customer is not at the delivery address at the time of delivery, FedEx will make another delivery attempt in accordance with its usual procedures or leave a notice with instructions for rescheduling delivery or collecting the parcel from the nearest FedEx location.
If the customer identifies any delivery issue (a damaged parcel, missing product, incorrect contents, etc.), they must notify Sai&Crï within a maximum of 48 hours of receiving the order by emailing info@saicri.com with the order number, a description of the issue and, where appropriate, photographs of the product and packaging.