Refund policy

CANCELLATION, RETURNS AND REFUNDS POLICY

This policy sets out the conditions applicable to order cancellations, returns and refunds at saicri.com. It forms part of the General Terms and Conditions of Sale of Sai&Crï (HOWEA 2022 SL) and is governed by current Spanish legislation on e-commerce and consumer protection.

2.1 Order cancellations

Customers may request cancellation of their order provided that it has not yet been handed over to the carrier. To cancel an order, please contact Sai&Crï as soon as possible at info@saicri.com, stating the order reference number in the subject line.

If cancellation is accepted before dispatch, the full order amount will be refunded using the same payment method used by the customer, within a maximum of 14 calendar days from confirmation of the cancellation.

If the order has already been handed over to the carrier when cancellation is requested, the request will be processed as a voluntary return under the following sections.

2.2 Right of withdrawal

Under Royal Legislative Decree 1/2007 of 16 November, approving the consolidated text of the General Law for the Protection of Consumers and Users, customers have 15 calendar days from receipt of their order to exercise their right of withdrawal without giving a reason. This period extends the statutory minimum of 14 calendar days.

2.3 Returns due to an error by Sai&Crï or a defective product

If the product received does not match the order or arrives defective due to an error on our part, Sai&Crï will cover the shipping and collection costs. In this case, the full product price will be refunded once the product has been received and its condition checked.

Sai&Crï may request photographs of the product and packaging to verify the issue before arranging collection.

2.4 Voluntary returns

If the customer wishes to return a product voluntarily, shipping and return costs will be borne by the customer. The product price will be refunded once the product has been received and checked to ensure that it is in perfect condition, unused, with its original label and packaging.

2.5 Voluntary product exchanges

If the customer wishes to exchange a product voluntarily for another model or variant, the customer will be responsible for the shipping costs of the new product and the collection costs of the original product.

2.6 Conditions for accepting returns

For a return to be accepted, the product must meet the following conditions:

• It must not have been used or washed.
• It must retain its original label and packaging.
• It must be in perfect condition, with no signs of damage or use.

If the product shows damage or signs of use, the return may be rejected and the product sent back to the customer.

2.7 Return procedure

To arrange a return, the customer must email info@saicri.com with the following information:

• Full collection address.
• First and last name.
• Contact telephone number.
• Order reference.
• Items to be returned.
• Reason for the return, in the case of a defective product or shipping error.

Once the request has been received, Sai&Crï will confirm acceptance of the return and provide instructions for collection or shipping.

2.8 Refunds

Once the product has been received at our premises and checked to ensure that it meets the return acceptance conditions, Sai&Crï will refund the corresponding amount within a maximum of 14 calendar days, using the same payment method used by the customer for the purchase, unless another refund method has been expressly agreed.

For voluntary returns, the refund will cover the product price, excluding the original shipping costs and return costs, which are borne by the customer. For returns due to an error by Sai&Crï or a defective product, the refund will include the full amount, including shipping costs.

Returns must be requested within 15 calendar days of receipt of the order.

RETURNS DUE TO AN ERROR ON OUR PART OR A DEFECTIVE PRODUCT

If the product received does not match the order or arrives defective due to an error on our part, we will cover the shipping and collection costs. In this case, the full product price will be refunded once the product has been received and its condition checked. We may request photographs of the product and packaging to verify the issue.

VOLUNTARY RETURNS

If the customer wishes to return a product voluntarily, the product must be unused and in its original packaging. Shipping and return costs will be borne by the customer. The product price will be refunded once the product has been received and checked to ensure that it is in perfect condition, unused, with its original label and packaging.

VOLUNTARY PRODUCT EXCHANGES

If the customer wishes to exchange a product voluntarily for another model or variant, the customer will cover the shipping costs of the new product and the collection costs of the original product.

CONDITIONS FOR ACCEPTING RETURNS

The product must be unused, unwashed, with its original label and in perfect condition. If it shows signs of damage or use, the return may be rejected.

RETURN PROCEDURE

The customer must contact info@saicri.com.

To arrange an online return, email info@saicri.com with the following information:

• Full collection address.
• Name.
• Telephone number.
• Order reference.
• Selected items.